Green Shutter Teas
St. Rose, LA
Summary | A Quality Control Weighing System to Ensure Packaging Consistency
A quality control weighing system is used to increase uniformity and improve process control, ultimately improving consistency of a final product. Green Shutter Teas is a beverage manufacturer based in St. Rose, Louisiana. They specialize in blending, bulk production, and packaging premium teas. As demand for their services increased, they encountered a critical challenge: inconsistent filling during their dry tea packaging process. Since 80–90% of their customers require this packaging format, even a small inconsistency has a significant impact on product quality and customer satisfaction.
To address this issue, Green Shutter Teas partnered with Michelli Weighing & Measurement. Together, they identified the root cause of the inconsistencies and implemented a custom quality control weighing system that improved the packaging process, resulting in improved uniformity, fewer complaints, reduced errors, stronger quality control, and smoother operations across the board.
Features
Expandable Solution
To accommodate future growth
Increased Weight Visibility
To ensure quality assurance both in-cab & from a distance
Operator Controlled
To reduce errors
Benefits
Wireless Solution
Increased Efficiency
Decreased Safety Risks
Problem
Green Shutter’s packaging system consists of a scale, hopper, and valve door. During operation, a specific tea blend is transferred from the hopper, through the open valve door, and into a bag sitting atop a scale. When the target weight of that bag is reached, the valve door on the hopper closes automatically. However, because each blend has a different density and volume, the target weights varies between tea blends. For Green Shutter Tea customers, the weight of the bag was less of a concern than the volume. They need full bags of each tea blend, and a full bag of one type of tea may weigh a different amount than a full bag of another type of tea. need a full bag, and they do not necessarily need their bag of one tea blend.
“If I had to describe Michelli in one word, it would be ‘reliable’. Since partnering with them, we’ve seen fewer complaints and returns. Greater consistency has led to happier customers.”
“With Michelli, Green Shutter has fewer errors, smoother operations, and consistently accurate fills.”
– Lenny Zichichi, COO, Green Shutter Teas
Solution
Michelli helped Green Shutter Teas by implementing a simple quality control weighing system that enabled operators to quickly adjust the target weights for each type of tea blend as needed during packaging operations. During setup, the Michelli Weighing & Measurement team worked with Green Shutter Tea to program the correct target weights for each type of product into the system. Then, we trained the Green Shutter Teas team so they felt confident utilizing their new weighing system. Now, the packaging process is more efficient, and results are consistent, leading to increased end user satisfaction.
Quality Control Weighing Systems Help Green Shutter Tea Ensure Accuracy and Customer Satisfaction
Through the implementation of a quality control weighing system, Green Shutter was able to accomplish the following:
-
Increased Consistency – Packaging operations are now accurate and repeatable.
-
Reduced Errors – The weighing system is easy to operate, which decreases mistakes on the production line.
-
Improved Customer Satisfaction – Customer complaints decreased as their satisfaction increased.
-
Increased Efficiency – Production operations run more predictably and less time is wasted on troubleshooting.
The Value of Partnering With Michelli
This collaboration shows how technical expertise and passion for quality combine to solve complex production challenges. Green Shutter Tea’s dedication to premium tea, paired with Michelli’s commitment to accuracy and precision, produced a quality control weighing system that delivers reliability efficiently. Michelli Weighing & Measurement’s expert team was able to perform a detailed evaluation of Green Shutter Tea’s packaging operation. During that evaluation, the Michelli team diagnosed the problem, developed a solution, conducted test runs to ensure the viability of that solution, and ultimately trained the Green Shutter Tea staff on proper operation of the new quality weighing system to ensure their success.
Moving forward, Green Shuter Teas will continue to work with Michelli Weighing & Measurement to maintain their quality control weighing system. To do so, they will perform regularly scheduled preventative maintenance on all components, including regular calibration to ensure the weight readings are correct, the indicator is producing those readings, and that the valve door is responding as it should as the target weight is approached.
Utilizing an experienced weighing & measurement partner you can trust makes all the difference. The Michelli team can recommend solutions based on your environment, application, regulations and budget. Then, we can work with you to implement those solutions, including sourcing the high-quality equipment you need, training your team on proper use, and helping you maintain it over time to extend the usable life. Choosing a full-stack measurement partner can help you ensure success.
Quality Control Weighing Systems Have a Long-Term Impact
By implementing a quality control weighing system that enables their team to adjust target weights to enable the packaging of multiple types of blended teas during operations, Green Shutter Teas has equipped their team with the tools needed to maximize both efficiency and productivity, enabling them to meet their existing customers’ demand, and expand their current production volume. The quality control weighing system also helps Green Shutter tea to reduce waste, lowering costs. Lastly, the new weighing system is easy to use. So it requires less time to train operators to use the system successfully. The organization has demonstrated their ability to implement solutions to overcome obstacles. The quality control weighing system has laid the foundation for Green Shutter Teas to continue to offer their customer base an excellent, seamless expxerience.
Ready to Launch Your Own Quality Control Weighing System?
Contact Michelli Weighing & Measurement today and trust our experts to help you find a weighing system to help you improve efficiency and productivity.
About Green Shutter Tea
Green Shutter Tea carries forward the spirit of Martha Westfeldt’s historic New Orleans tearoom. In the 1920s, it was a refuge for poets, artists, and thinkers. Today, that legacy inspires Green Shutter’s modern approach to tea.
Though the company is new, its roots run deep. Green Shutter blends heritage with innovation, delivering exceptional tea experiences with a focus on quality, service, and creativity.
Green Shutter Tea delivers a personal experience, supporting customers from concept to delivery. Their team offers guidance and industry knowledge at every step. The Green Shutter Tea facility provides ample warehouse space that is temperature- and humidity-controlled to keep tea fresh, and every batch undergoes rigorous quality control testing. They also source premium ingredients globally and ensure the best price and quality, while providing transparency in sourcing and production. Customers get exactly what they need for the perfect blend while supporting ethical, sustainable practices.